Quote:
Originally Posted by gpjones7
I had 500 gifts to accept from my gift box. I clicked on exchanged all for Clysdale horse. I should have had 400 Clysdale horses. I went into my gifts and moved them into my storage. It only showed 3. I need those horses. Thank you.
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Hi Gpjones,
I moved your post to the thread about gifts.I am sorry, but we do not have any data to determine how many gifts you had or any way to add those gifts back. There has been an intermitent problem with gifts disappearing, but we have not been able to duplicate it. Being so intermitent the developers do not have a way to determine what the problem is.
The only thing I can suggest is for you to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366