Quote:
Originally Posted by LisaScobee
Receiving this error and game stuck
2024-05-04 00:28:15.175 INFOCheckpoint-B-000 - Initialized
2024-05-04 00:28:15.176 LOGFT Client Services Inited.
2024-05-04 00:28:15.207 LOGSessionId: 4032028
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 (0x00005916) Direct3D11 vs_5_0 ps_5_0, D3D11)
2024-05-04 00:28:16.177 LOGnavigator.mediaDevices support available
2024-05-04 00:28:44.823 ERROR{"isTrusted":true}
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Hi LisaScobee,
Are you trying to use private browsing in Chrome? It is possible that would be blocking some of the download as it is not all in the same location on the servers. You need to use normal browsing as the private browsing will not work.
If you are not using the private browsing then it may be that you are not allowing cookies and pop ups that are needed for the game. Instructions for that are in the following link:
https://www.slashkey.com/forum/showthread.php?t=625118
Beyond that we do not have any help for you with this issue. If you are still having problems after checking that then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366