Quote:
Originally Posted by penguin66
I am still not able to purchase the farm pass. I get the window that shows Configuring Store and then a second window opens with the following message: "Farm Pass Purchase status Unknown, please wait 10 minutes, then reload the game and try again to avoid a double charge." This is the same message I got last night. I have closed FarmTown, closed my browser, shut off my computer, and run the memcache cleaner. I guess I'm not supposed to buy the farm pass this month.
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Hi Penguin,
I have checked your account and no purchase for it has been processed. Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366