Quote:
Originally Posted by PapaDoe
I zipped my storage this morning and then I proceeded to go to the Market to sell ONLY HALF of my Fish.. When I went through each type of fish that I wanted to sell, of which I was sure to only hit the HALF tag. All of a few of my fish storage is completely gone..!!!! I DID NOT sell all !!!! ... only half.. I had 20 trillion in catfish alone. and after one time through,,, I now have none.. !!! The only fish I sell all of is the Anchovies because I don't need them.. OMG !!!! I lost trillions of coins,!!!! I should still have half of all the fish I sold !!! Please help !! I have been trying to save enough coins to expand my farms !!! This is a huge set back !!!!
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Hi PapaDoe,
We do not get data for when someone sells a portion off anything from storage.
It does looks like your coins have gone up by a quite a few billion coins which would be a combination of you zipping storage and whatever you sold.
I am sorry but there is no way to restore anything once it is sold.
I am assuming that when you say you had trillions of catfish that you mean in coin value. If you did have that many coins for that fish you would have been over the maximum limit for any item which is 200 million. When one or more of anything in harvests & products reaches over that figure anything at all can go missing.
You can of course contact the support team about this and see what they say. If you would like to do that please make sure that you are logged into the website then click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.