Quote:
Originally Posted by perryalexander
I do have both permissions to design the farm and to buy and plant trees! The owner has saved them from her various farms and I am replanting them on her newest farm sorted by height. I just can not load them from her storage other than 1 by 1. The same is true for buying trees - - - only 1 by 1.
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Hi perryalexander,
If she stored the trees then as her Super Neighbour, you should not be able to open her storage and put them back on the farm for her. Only the farm owner should be able to see what they have in storage and get those back out. Not the Super Neighbour.
What wrong is two issues:
- If you have the permissions to design the farm she wants trees on and permission to use her coins then you should be able to BUY new trees from the store using the multi planters that you or she owns.
- You should NOT be able to get any of her trees out of her Item Storage. When you are on her farms and open Item Storage you should not be seeing her storage. You should not be able to put those trees that are in her storage on her farms for her. When you open Item Storage on while you are on someone else's farm you should only be able to view what you have in your own Item Storage, not what she has.
Please try the rest of what I suggested to you, to try to fix this. We can see that you have not run memcache yet.
If after you have done those, you still have the exact same problem, then you need to report this to the support team.
To contact Support, make sure that you are logged into the website then click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.
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