Quote:
Originally Posted by penguin66
I was checking my stock levels of items after the most recent update and I have found I am missing my entire stock of 5 (at least) items. I know that they were in my stock before the update because I had checked. I normally try to keep at least 1 year of production stored and now I have none.
The items I am missing are boots from the knitting and knotting mill, snow cap from the knitting and knotting mill, scarf from the knitting and knotting mill, deodorant from personal care goods factory and shampoo from personal care goods factory. Other items may be missing but these are what I know for sure.
My USER ID number is: 1594364854 Build No: 566
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Hi Penguin,
Yes those items are missing. I can only suggest you make sure those items are checked to be made in your facilities. Sometimes we stop production to hold for a quest and you may have forgotten to recheck when you finished the quest. I am sorry, but we have no way of knowing how much you had stored previously nor do we have any way to restore what you had.
Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366