Quote:
Originally Posted by Elli Jane
Ingredient Request Error/Bug
My user ID is 759138850
I am able to post ingredient requests from my facilities, they show on my wall and my neighbours are able to click on them. However, there are errors. Sometimes they don't get the ingredients that go with that particular request and get random ingredients for something else and sometimes they get the correct ingredients.
My problem is that most of the time I'm not receiving any ingredients when my friends click the links. This has happened when posting requests from my Snack Factory (for nachos) and also from my Sandwich Shop (for Italian sandwich). The only request that has worked properly and I received the ingredients, was for Potato Chips from my Snack Factory, and even then I had to wait about 15 minutes and log out then back in to the game several times.
After searching the forum, nobody else seems to be having this issue. Any ideas?
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Hi Elli Jane,
Thank you for you ID. I have moved your post to the thread about Facilities as you are requesting ingredients from them.
I'm not sure how your friends know that they are getting the wrong ingredients as their share would go to their storage not to their gift box so I have a few questions for you:
- Where are they sending you ingredients from? Is this your Facebook post when it shows up on your profile or in their news feed or are they sending them when they see them in Other Wall Requests?
- What are they seeing when they send you an ingredient for Italian Sandwich, does the message say the ingredients sent are for something else other than Italian Sandwich?
Any ingredients that are sent to you, you would need to reload the game for them to show up in your gift box.
Please check that when you are selling from your Harvests & Products storage and use the option to sell
non ingredients for me and sell selected that none of the selected ingredients are ones you have been requesting, so that you can be sure that they are not being sold by mistake.
Please check the following before you try this again and do any that you have not already done:
- If you have access to any other accounts perhaps to help someone out, please make sure that you have logged out all of the other ones before you try this again, especially if you have ever used the Facebook switch user to switch between accounts without logging out of them. That can cause strange issues with requests showing up as from you but are actually for another account which might explain the reason your friends may getting or seeing the wrong ingredients sent. This issue occurred due to a Facebook change. If you don't have access to another account you can ignore this one.
- Try clearing your FT memcache. To run memcache Click Here. A window will open with a list of "unsetting", which is the memcache being cleared. Close that window and FT if you have it open in another browser window. Then please try the Italian sandwich request if you still need them and see if that has helped clear the problem.