Quote:
Originally Posted by pbarbee
My id is 1223288649 I have lost count of how many times I have reported this and ask for help. I am having this issue every day! WebGL Supported, but DISABLED ------------------- ERROR! or your browser does not support WebGL although when I check my browser does show WebGl supported. I have trid cleared my cache almost every day as I was instructed to earlier, but it does now help. I have discoverd one other really weird thing and that is for the past 3 days if I get on before 12noon I can play. However later in the day I get the message about WebGL not supported and I am not able to get back on. and everything worked fine even unto this after. I was asked by someone what I was doing when I get this order. I have simply clicked on Farm Town and when it take me to the screen it is black and the white cube is not moving. This is on Chrome
On Firefox I have other issues. It will let me on, but the only thing I can do is harvest my farms. I am not able to accept or exchange gifts, nor send gifts
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Hi pbarbee,
The developers have looked at this issue and can not determine exactly what is causing it. It does seem to be that Chrome shuts down the WebGL if the game is left idle for a period of time or it is caused by an error encountered when working, but not one they can identify. And it doesn't happen to everyone.
The only ways to correct it, that we know of currently, is either to just close down the browser and reopen your farms, or to clear the browser cache (not the memcache), close the browser, then reopen your farms. You might also try closing down the browser and restarting your computer. Please remember that after clearing the browser cache it will take longer , up to a few minutes for the game to load after that as it has to download all the graphics for the game.
For Firefox for the gifts,you need to make sure cookies and pop ups are allowed by the instructions in the following link:
http://www.slashkey.com/forum/showthread.php?t=625118
Also make sure both browsers are up to date. Firfox just updated for me today.