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Forum: Help & Support Today, 05:06 AM
Replies: 1,989
Views: 162,232
Posted By Tiger
Hi mlwhitney45, What you'll need to do is...

Hi mlwhitney45,

What you'll need to do is contact the support team and see what they say.

The normal method for contacting them is not working at the moment so for now you need to use a...
Forum: Help & Support Yesterday, 04:40 AM
Replies: 4,878
Views: 649,530
Posted By Tiger
Hi pasdezhat, I have moved your post to the...

Hi pasdezhat,

I have moved your post to the thread about gifting. We always move related posts into the relevant thread so it's easier to find information on a particular subject.

The Farmers...
Forum: Help & Support Yesterday, 03:59 AM
Replies: 126
Views: 773
Posted By Tiger
Hi JNelson, The browser address bar is to do...

Hi JNelson,

The browser address bar is to do with your browser not what you are viewing in your browser whether it be Facebook, the game or a website.

If someone has the browser zoom set to...
Forum: Game Guide Oct 20 2020, 04:53 PM
Replies: 16
Views: 6,673
Posted By Tiger
What is the Eye for?

What is the Eye for?

When you reach level 10 and you pick up a tool to work the items on your farms like the harvest tool for harvesting crops for example, if you look in the bottom right corner...
Forum: Help & Support Oct 20 2020, 12:38 PM
Replies: 1,830
Views: 106,814
Posted By Tiger
LOL kejusa, No Facebook are not trying to...

LOL kejusa,

No Facebook are not trying to get rid of us.

Invariably when any developer decides to make improvements or changes for whatever reason to their products, there comes a time where...
Forum: Help & Support Oct 20 2020, 07:40 AM
Replies: 1,830
Views: 106,814
Posted By Tiger
Hi kejusa, The friends list that is broken...

Hi kejusa,

The friends list that is broken is affecting the ability to boost trains as that uses the same type of friends list.

If the friends first names and also their pictures are not...
Forum: Help & Support Oct 20 2020, 05:24 AM
Replies: 1,830
Views: 106,814
Posted By Tiger
Hi Sqrl, Just for information in the future,...

Hi Sqrl,

Just for information in the future, browser extensions that tend to force something from showing that would normally show in Facebook can cause problems with the game. Facebook Purity is...
Forum: Help & Support Oct 20 2020, 05:16 AM
Replies: 3,874
Views: 683,514
Posted By Tiger
Hi TIBBSY, I have moved your post to the...

Hi TIBBSY,

I have moved your post to the thread about loading issues as at the moment flash is still required to be able to load the game.

We are aware that browser developers are removing the...
Forum: Help & Support Oct 20 2020, 05:05 AM
Replies: 1,989
Views: 162,232
Posted By Tiger
Hi Alexandra_J, I have moved your post to...

Hi Alexandra_J,

I have moved your post to the Help and Support thread for FC and coins as it is not about anything listed in the new release.

We and support are aware that some are not seeing...
Forum: Help & Support Oct 19 2020, 12:55 PM
Replies: 265
Views: 24,987
Posted By Tiger
Hi NJones, All I can tell you is that when i...

Hi NJones,

All I can tell you is that when i checked your data to answer your post the capacity was over 99%. I've just checked it again now and it is at 89%. I did see that you had gifted milk...
Forum: Help & Support Oct 19 2020, 08:35 AM
Replies: 265
Views: 24,987
Posted By Tiger
Hi NJones277, I suspect the problem is that...

Hi NJones277,

I suspect the problem is that your Harvest and Products Capacity is still way too high. It's currently showing over 99%.

It may be that the quantities you are storing, whether...
Forum: Help & Support Oct 18 2020, 05:23 AM
Replies: 126
Views: 773
Posted By Tiger
Hi kskow94813, I have moved your post to the...

Hi kskow94813,

I have moved your post to the thread where all the other questions are about this subject.

There are Announcements at the top of the forum that you can read up on about the...
Forum: Help & Support Oct 17 2020, 08:09 AM
Replies: 673
OFFICIAL Trains
Views: 21,525
Posted By Tiger
Hi machamo, The Boost train list uses the...

Hi machamo,

The Boost train list uses the same list as the Send Gifts Farmer lists so we are all having to wait for Facebook to fix it. Facebook are not in the habit of telling anyone how soon or...
Forum: Help & Support Oct 17 2020, 06:40 AM
Replies: 4,878
Views: 649,530
Posted By Tiger
Hi mikkisone, Thank you for your report. We...

Hi mikkisone,

Thank you for your report. We are already aware of the problem and are currently waiting for Facebook to resolve it.

There is information in the New Release notes and also in the...
Forum: Help & Support Oct 17 2020, 05:02 AM
Replies: 1,626
Views: 76,697
Posted By Tiger
Hi kperry7411, I'm sorry, but the Turbo...

Hi kperry7411,

I'm sorry, but the Turbo Open-Pit Mine should not have been in the NCC as it is a non-workable facility that can not be worked. It was replaced with the Milking Supplies Factory...
Forum: Help & Support Oct 16 2020, 06:37 AM
Replies: 3,874
Views: 683,514
Posted By Tiger
Hi al_bundy, I have moved your post to the...

Hi al_bundy,

I have moved your post to the loading issues thread as that's when people tend to use it and your post is not about the new release.

Here's the link:...
Forum: Help & Support Oct 16 2020, 05:59 AM
Replies: 1,989
Views: 162,232
Posted By Tiger
Hi Irene Jater, It's unlikely that you are...

Hi Irene Jater,

It's unlikely that you are not getting the coins credited. What is probably happening is that the pop up that tells you that you earned it, isn't showing for some reason. This is...
Forum: Help & Support Oct 15 2020, 11:39 AM
Replies: 3,874
Views: 683,514
Posted By Tiger
You're welcome tina7447 :)

You're welcome tina7447 :)
Forum: Help & Support Oct 15 2020, 04:56 AM
Replies: 3,874
Views: 683,514
Posted By Tiger
Hi tina7447, Well done for sorting it out...

Hi tina7447,

Well done for sorting it out yourself and thank you for coming back to let us know.

Should you need them in the future, there is a list of instructions for several different...
Forum: Help & Support Oct 15 2020, 04:32 AM
Replies: 1,626
Views: 76,697
Posted By Tiger
Hi everyone, We are aware that the...

Hi everyone,

We are aware that the non-workable Turbo Open Pit Mine is showing up in the NCC this week.
The developers have been notified about this.
Please be patient while we wait to hear...
Forum: Help & Support Oct 13 2020, 05:02 AM
Replies: 4
Views: 119
Posted By Tiger
Moderator note for new users: This thread is...

Moderator note for new users:

This thread is closed.

If you require help with the game you can click on the following link to see the other Help and Support threads that are not closed, which...
Forum: Help & Support Oct 13 2020, 04:55 AM
Replies: 4
Views: 119
Posted By Tiger
Hi seocha, If you hired yourself as an SN...

Hi seocha,

If you hired yourself as an SN for the other account, that tells me that you had more than one account with Facebook and that is against Facebooks terms and conditions. They may well...
Forum: Help & Support Oct 10 2020, 04:49 AM
Replies: 110
Views: 618
Posted By Tiger
Hi heln fishing, I have moved your post to...

Hi heln fishing,

I have moved your post to the neighbours thread. We always try to keep posts organised by subject to make it easier to find information on any particular one.

The bonus chest...
Forum: Help & Support Oct 08 2020, 10:10 AM
Replies: 3,874
Views: 683,514
Posted By Tiger
Hi RozeeS, In Chrome are you clicking the...

Hi RozeeS,

In Chrome are you clicking the padlock that is on the left of the browser address bar at the very top of your browser? If you are clicking a different one, like the one right next to a...
Forum: Help & Support Oct 08 2020, 09:32 AM
Replies: 1,708
Views: 151,322
Posted By Tiger
Hi readytoretire, If you have run the...

Hi readytoretire,

If you have run the memcache now, then that may have cleared the problem for you so you that doesn't happen again. Thanks for your additional information.
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