Accidentally Bought, Deleted or Sold Something
 

Although as forum moderators we can sympathize as we have all had "Ack! I sold my mansion!!" or "Sheesh, I really didn't want two Toy Factories" moments, reimbursements and refunds are not given via the forum.

IMPORTANT - Tools once bought can NOT be refunded if you bought the wrong one. Please make sure that ALL of your tools are in your Item storage BEFORE you buy any tools and be very careful that you are sure you are buying the correct tool before you proceed with the purchase.

READ the information in the popup messages they contain information of what you are about to purchase! Check it is correct as that popup message is where you can cancel the purchase if you made a mistake.

Duplicate Farm Cash Tools should only cost you coins. If you were charged Farm Cash a second time then you can contact the support team for help with those.

To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff you must be logged into the website, then CLICK HERE select the category in the window that opens and fill in a support ticket.

However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final.

IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email.

If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

Remodelling your farm is easier than ever with the use of the bulldozers and other recent game enhancements. Unfortunately, with these enhancements, it is also easier than ever to mistakenly sell or clear an item. The developers implemented a confirmation pop-up into the game to help avoid accidentally selling the more expensive items, but please, when remodelling, take your time and hide anything you wish to keep.

The same can be said for purchasing items. It is also easier to buy something. On all the less expensive items there now is a 'buy multiple' option and neighbors are able to send Farm Cash items to one another. The developers also implemented a confirmation pop-up that will be received whenever a player attempts to purchase any Farm Cash item. Again, please take your time when making purchases to avoid accidents.

Accident
 

Im heartbroken, I accidently purchased an item I didnt want with Farmcash..Is there some way I can get a refund. I dont want this item at all. Please help

Hi Tammykinz,

If it's the big waterwell you bought by mistake, you will need to contact the support team to request a refund and see what they say. The decision is up to them.

To contact Support, please click on the link below, fill out the form and submit it. It can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

bought a glacier by accident. Would like refund.
 

Hi, I was designing a farm today and bought a glacier that cost dollars. Would like to return it if possible. I needed those dollars for something else. Thank you. :)

Hi pamelajayson,
I moved your post to the thread about accidently buying items.
You will need to contact Support concerning this as we can not give any refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Wrong facility purchased
 

I have purchased the incorrect facility, I purchased the Austrian Restaurant on my Farm 35. I already had this is there a way to cancel this purchase?

Hi Honeyg,
I have moved your post to the thread about accidently buying items.
You will need to contact Support concerning this as we can do nothing about it through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Bought the wrong factory
 

I accidentally bought the wrong factory (Bridal Shop) with Farm Cash. Is there some way to give it back and get my FC back. I clicked on it and placed it while I was distracted.

Hi Kathydr,

I have moved your post to the thread about accidently buying something.

You will need to contact the support team. To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:

Support Issues - how to find their replies.

Tiger, I have not got a response about accidentally buying a Bridal Shop. I have waited three days (I sent my request Friday), checked spam folder (nothing). I do not have any other email address. I also checked the link you provided for further information and it said if nothing in a couple days, go to Help and Support.
So, here I am again. Still same situation, with a Bridal Shop I don't want and no response from TPTB. Can you help?

Hi Kathyrdr :)

Tiger is not available at this time.

I'm sending you a private message.

farm cash facility purchases
 

I mistakenly bought double of 7 farm cash facilities. How do I go about getting them returned?

Thanks

Hi Rockcandymountain,
I moved your post to the thread about accidentally buying items.
You will need to contact Support for this as we can not do refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

I have sent 2 different requests to support for a farm cash refund and I have not gotten the automatic response to my email address which is my every day email address.

Hi rockcandymountain :)

Did you check your spam folder?

Please add the following addresses to your safe contacts list:

• support@slashkey.com
• billing@slashkey.com

Im sorry but we do not have specifications on how to do that for every email address.

After adding them, then try to send a new ticket or you can use another email address to contact them.

Let us know if you continue having problems :)

Editing to add: We contacted Support and they have sent the responses when you sent the tickets from 2 different accounts, so please check your spam folder for those. Thanks.

facm cash facility refund
 

It has been 5 days since I submitted a request for a refund on some duplicate purchases of 7 fc facilities.

I tried using 2 different email addresses and I changed the settings per the instructions so that any responses from slashkey would be accepted my email. I still have not seen any emails from them regarding this situation.

Thank You

Hi rockcandymountain :)

I moved your post to the thread for your problem where your previous posts have been answered.

Support answered your tickets from both accounts.

Im sending you a private message.

This has happened to me before, but I forgot all about it. I went to sell the regular/small versions of my fish and it sold them all even though I deliberately only clicked the blue box within that singular selection to sell, and nothing was checked in the 'large' box.

Hi Kathleenkelly,
You can not sell each individual type of a product that way as it will sell all types. Instead what you need to do is run the zip which will consolidate all as regular size and give you coins for the difference from the price of the large and the price of regular. Then sell less than all of the regular if you want to sell some of them.

If I cash out a facility do I need to buy that facility again?

Hi Sally :)

When you cash out a service facility, you get coins which are added to your total amount. The service facility will continue working while you fill it and your friends work it.

facility purchase mistake
 

my fault but accidently bought a Japanese's restaurant (last cash purchase made) can it be reversed? Ive been saving forever to get a larger seader :(
thank you Carol Grant

Hi CarolGrant,
I moved your post to the thread about accidently buying an item.
Your last facility purchase was for the Taste of Japan service facility.
You will need to contact Support to see about a refund as we can not do those through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

accidnetlay bought a facility
 

I went to click on the bulgarian restaurant and somehow click on the egyptian one which I did not realize until I had place it on my farm which I did not intend to buy as it is FC which I am trying to save.

how do I get my FC back


thanks

Hi bluehair,

I have moved your post to the help and support thread for this subject.

You will need to contact the support team to request a refund. To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

Accidental Purchase
 

Hello,

I accidently purchased a Indian Restaurant (I already had one) when I really wanted to purchase an Indian Trading Post. The purpose of this email is to ask if you would please refund my FC for this accidental purchase and take the 2nd Indian Restaurant away.

Thank you for your time.


When did you contact them? Friday 1-20-23
Did you get the auto response email? No I did not.
Have you checked your spam/junk folder for it? Yes I have.
Did you also try another email address you have and have the same problem with that one as well? No I did not.

Hi Windcaller :)

I'm sorry you didnt get the automatic response or any news from Support. I know they have been checking your account so I'm sure they got your report but sometimes, there are problems when they respond as those replies dont go through.

I will talk to Support and they will probably use another email address to get to you, mostly a gmail address.
If it is not today then it will be tomorrow, so please check your mails from time to time. Thanks :)

Edited to Add: Support answered you twice, please be sure you are checking the correct email address. We can see you contacted Support using a different email address to the one you registered on the forum.

Ground cover
 

I purchased the Meadow flowers by mistake. How do I get rid of that and go back to regular grass?

Hi Panache :)

I moved your post to the thread for your problem.

Staying on that farm, open your Store and then click in Path/Ground tab again.

Scroll down the page till you see the different ground covers, all of them cost 100 coins, and click in the one you want. The first one showing up is called Grass (default).

accidentally deleted rabbit hutch
 

I accidentally deleted my rabbit hutch, is there a way to get it back? I had one on farm 28.

Thank you

Hi Laurakal,
I moved your post to the thread about accidently deleting an item.
Did you remove the rabbits from iut before you deleted it? If not all you need to do is buy another one and put it on that farm and they will show back up in that hutch.
We do not have any way to replace anything back on your farms. If you want you can contact Support for a refund of the coins for the one you deleted.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Thank you for your help.

Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?

Hi Riap if you normally get the auto response when you contact from your normal account then you can try and just make sure you include the ID for the other account so they know where to look.

Hi RIAP27 :)

Taz is not available at this time.

You have to wait at least 20 minutes for the automatic response.

Let us know how it goes please.

You are welcome RIAP and thanks for coming back to let us know :)

I lost my Panda Garden by hitting sell by mistake
 

My Farm 44 I had two different Panda Gardens I was working on and putting ponds with them, and was getting rid of dirt by selling the dirt because I had to many, and I mistakenly hit sell on my Panda Garden instead of the dirt pile, and it was gone before I could realize what had happened! Is there anyway I can get the second Panda Garden back again. It was a total mistake, I didn't want to sell or get rid of the Panda Garden that I received in the Quest. I feel awful that it's gone, I was trying to make it look beautiful in my farm. Thanks for any help you can give me. Sandy