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I am sorry that you are having this problem, but this is not the way to address it. You have sent a support ticket in to Slashkey, so now you need to be patient until they can get to your ticket and look into it. Be sure to check both your inbox and your spam box for your email as some email sites tend to classify things like this as junk email. |
Thank you for your response Taz,
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The note at the top is the 6th note to Slash-Key about this issue. I had similar issue 1 time before; I sent 4 requests to Slash-Key with-out a reply. I always check my spam folders as well as inbox; and have done search for anything Slash-Key(the only things that I find are my sent items as well as Trial-Pay response) Trial-Pay even escalated this particular issue and resent request to Slash-Key; yet after 3 sends by Trial-Pay I have yet to see any credits. |
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How would anyone know about 3 week...
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No, it normally has been a week a half or two; I have not ever received a response, so I would not have a time frame.:( It looks like you have told me what I need to know; and that is that if I don't think that FT(even after playing ALL these years) is the place for me. :(:( I had issues w/Zynga and not receiving credits as well. It was a year or two a go and I quit all of those games(for my health, sanity and well being...NOT having to worry or "stew" about being owed credits). |
Slashkey
I can never get slashkey to reply to emails or take action on missing items or farm cash. Anyone else have this problem?:mad::mad:
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Have you contacted Support team? The link is in my signature. If you have, you need to be patient for an answer,so that it could last from a few hours to a few weeks, depending on how many tickets they have ahead of yours. |
yes I contacted Slashkey last month about 47 fc that was missing.
Ticket ID: DFL-521744 Department: VIP Priority: Urgent Status: On Hold I,finally, heard from a Valeria Mejia on 3/24/14. After I replied, no resolve or comments were ever received. I wrote yesterday about question of a facility I sold by accident. I asked if I could receive help in identifying which one it was-because I was distracted and clicked sale in error and would like to replace it. I have had no reply to that question. I have been with this game since it began and would appreciate a similar support from slashkey that I have given the game. |
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Try this For your first request about your lost farmcash, it's time for you to send them another ticket, include all the information you have. But for the facility you sold by mistake, you need to wait for their answer so that you have sent them the ticket yesterday. So be patient and wait for about 2 weeks.:) |
So are you saying I have to wait another 2 weeks for an answer on the missing FC from the 100 fc I purchased? I will submit again, but why was there no follow through? I can't be the only one who has this problem before.
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