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-   -   OFFICIAL Accidentally Bought, Deleted or Sold Something (http://www.slashkey.com/forum/showthread.php?t=594694)

Taz D Oct 12 2011 11:25 PM

Accidentally Bought, Deleted or Sold Something
 
Although as forum moderators we can sympathize as we have all had "Ack! I sold my mansion!!" or "Sheesh, I really didn't want two Toy Factories" moments, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff Click Here select the category in the window that opens and fill in a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

Remodelling your farm is easier than ever with the use of the bulldozers and other recent game enhancements. Unfortunately, with these enhancements, it is also easier than ever to mistakenly sell or clear an item. The developers implemented a confirmation pop-up into the game to help avoid accidentally selling the more expensive items, but please, when remodelling, take your time and hide anything you wish to keep.

The same can be said for purchasing items. It is also easier to buy something. On all the less expensive items there now is a 'buy multiple' option and neighbors are able to send Farm Cash items to one another. The developers also implemented a confirmation pop-up that will be received whenever a player attempts to purchase any Farm Cash item. Again, please take your time when making purchases to avoid accidents.

This thread was created for players that have bought, deleted or sold an item by mistake NOT for reporting when something has disappeared or is no longer visible to you. Posts off topic will be removed at the discretion of the moderators without notice.

rondiddle Dec 13 2013 03:02 PM

help
 
I deleted my turbo engine by mistake...what do I do? that thing was expensive!!!!

KnightRider Dec 13 2013 03:16 PM

Quote:

Originally Posted by rondiddle (Post 5741010)
I deleted my turbo engine by mistake...what do I do? that thing was expensive!!!!

You can send a ticket to support and see if they will refund your FC, nothing can be done through the forum and the decision is totally up to support. To contact support, click on the link saying "report/contact this app" that is on the game screen on the right hand side just below the ads, on the pop up screen choose the first option, then when the support ticket appears fill it out with as much detail as possible. It can take anywhere from few hours to a few weeks depending on how many tickets they have a head of yours.

rondiddle Dec 13 2013 05:32 PM

Thank you I knew there was a way to contact support but I was stuck in a loop with the same page loading!! LOL I haven't contacted support before! Thank you for setting me on the right path...

KnightRider Dec 13 2013 06:43 PM

Quote:

Originally Posted by rondiddle (Post 5741146)
Thank you I knew there was a way to contact support but I was stuck in a loop with the same page loading!! LOL I haven't contacted support before! Thank you for setting me on the right path...

Your welcome.

Alice813 Jan 21 2014 01:21 PM

purchased wrong seeder
 
I just purchased a 8x8 seeder and I really wanted the 10x10 seeder. Can I exchange it ?

KnightRider Jan 21 2014 01:42 PM

Quote:

Originally Posted by Alice813 (Post 5764790)
I just purchased a 8x8 seeder and I really wanted the 10x10 seeder. Can I exchange it ?

You need to contact support, nothing can be done through the forum.

To contact support, Click the link in my signature below, then when the support ticket appears fill it out with as much detail as possible. Be patient, it can take anywhere from few hours to a few weeks depending on how many tickets they have a head of yours.

Sweet Charity Feb 14 2014 04:18 PM

I am patiently waiting for a refund on a mis-purchased item and was wondering quite how long it might be. It's been a month since I heard from you guys and I'm just hoping you haven't forgotten about me ... Happy to wait as long as it takes but need reassurance that it will happen!

Taz D Feb 14 2014 04:32 PM

Quote:

Originally Posted by Sweet Charity (Post 5775238)
I am patiently waiting for a refund on a mis-purchased item and was wondering quite how long it might be. It's been a month since I heard from you guys and I'm just hoping you haven't forgotten about me ... Happy to wait as long as it takes but need reassurance that it will happen!

Only Support can tell you that. The decision on whether they will refund your coins or farm cash is up to them. The forum moderators have nothing to do with Support.

Rob T Feb 14 2014 04:35 PM

Quote:

Originally Posted by Sweet Charity (Post 5775238)
I am patiently waiting for a refund on a mis-purchased item and was wondering quite how long it might be. It's been a month since I heard from you guys and I'm just hoping you haven't forgotten about me ... Happy to wait as long as it takes but need reassurance that it will happen!

Hi, refunds are done through support, not the forums. You would need to send them another ticket. It can take anywhere from a day to a few weeks depending on how many tickets are ahead of yours.

Click the link below for support


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