Hi Palmarina :)

If they are still able to send you trains, gifts then you are in their lists.

Please click in the Friends lists icon and check if are showing up there in any of the lists.
If you still can go to their farms then click in the little tool box and check if you were removed from their lists.

Other than that, you need to contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Hi Santmyer :)

Did you get the automatic response?

If so, please send me a private message with the ticket number and I will ask Support.

If you didnt get the automatic response, let me know when you sent them the complain.

Thanks :)

I got a response from Slashkey Support
 

I got a response from Slashkey Support: It appears I was on the person's FB list within Farm Town. They are not sure how that could happen, but they have deleted me from the person's list manually so I should not receive anymore gifts or other interactions.

Great Santmyer! and thanks for coming back to let us know :)

Neighbors
 

How do I add new neighbors that do not show up in facebook friends? Is there a way to add new facebook friends to neighbors?

Hi bbarksda :)

If they are recent facebook friends, you or they can send the link for the farm via facebook chat and meet there.

You have more information in the following link:
https://www.slashkey.com/forum/showthread.php?t=662782

No response on an open ticket in support
 

I am posting this on the forum because I sent the following as conversation on an existing ticket on January 31st. There is no indication one way or another as to if it has been read yet. Should I open a new ticket?

Hello. You helped me with this issue. I truly appreciate it. However a person that I un-neighbored last week because she has not helped me in a while is still able to send me gifts even though I do not send back and I also go to her farm through the manage option and it is showing we are not each other's neighbors or buddies. I have attached a screenshot of her information and left today's gift in the list. I thought I read in the forum that other folks are having similar issues. Thanks in advance for reading this, and maybe solving it.

Hi Santmyer :)

Please contact Support again as they were the ones helping you with your previous issue which it seems it is the same like the one you have now.

If you have a gift or something from them, please do not delete it so they can check what is happening.

Can you tell me what it means when someone in your neighbor bar is red?

Hi GrammieRee,
That was added in the latest release.


"3. Tell other farmers how long you are going to be unavailable in the game: There is a new 'Set Unavailable Status' option in your avatar menu that will allow you to set how many days you will be unavailable. When you are unavailable, others will see your picture on a red background in their neighbour bars, ship itinerary, farmer lists and when sending you gifts and train boosts.

Also, when they mouse over your picture, they will see how many days until you return to the game."