Originally Posted by outcry (Post 6542098)

HI,
This is the 2nd time now that a tool I know I have bought has gone missing, the first time I thought ok maybe I was mistaken, but today as I am doing my farms and using Flower Harvester 44 by 44 . I then went to another farm and clicked to use it and it now says I need to have one. I mean I replaced the tree shaker 44 by 44 but its starting to get costly to replace items I have already paid for.

Hopefully the correct place to put this . Thank You
543816526 Build No: 462

Originally Posted by Tiger (Post 6541970)

Hi nettie1212,

Taz isn't available at this time.

If you are using a work computer/email address, some employers will block the ability to load any games on work computers which may also block the ability to send a ticket in. Use the link Taz supplied and see if it lets you send one, if it does you should be fine. If it doesn't then wait until you can get home to send one the normal method you use.

Generally any email can be used to send a ticket to support. Just remember which one you used and make sure you check that one for responses and the junk folder for them if it doesn't show up in the in box

Originally Posted by nettie1212 (Post 6542258)

Thank you for your response I sent an email right away. how long does it take them to respond? Of course I have a quest with the new FT$ items that I already purchased and not sure if I should purchase again until they fix the problem

Originally Posted by Taz D (Post 6542266)

Hi Nettie,
They have already responded and added the farm cash to your account for the missing items.

Check the spam folder in the email that you sent it from for their reply.

Originally Posted by nettie1212 (Post 6542378)

Hello I checked yesterday early am and not before I sent the message I am also missing my fish farm plant bee farm, and pig barn that had pigs in them All put on farm 40 bottom right corner I do not see these credited Can I use the bottom right corner of my farm? if so why aren't my items showing They are not on the top left corner where I moved them from either

Originally Posted by Taz D (Post 6542382)

Hi Nettie,
There is a limit to how much you can put on a farm.
You were credited for all the farm cash items that are missing from that farm. The pig sty is for coins and the pigs are gifts. They can not replace the pigs.


I have asked Support to send you their response in a private message here so be on the look out for that.

Originally Posted by nettie1212 (Post 6542386)

Thanks for such a quick response I put another pig sty on the farm and all the pigs went into this one. It was suggested by another farmer just to get another one but the missing fish farm plant and bee farm were FT$ purchases and I have nothing on my farms compared to some and very few facilities. Something was wrong with the bottom right of the farm Are we supposed to play in the stand-alone link or still through FB?

Originally Posted by ellecruz2002 (Post 6543302)

Hello, I emailed Support Center and placed a ticket on April 3, 2023. Several items was missing on my farm 4. Today my semi truck missing. I have not hear from support since last email. Kindly follow up.