Hi Karlene,
Please do not ask questions on your forum profile, we don't get notified about those and only see them when we do a sweep for registrations. Here's a quick link for you to take you to basic instructions on where you can post in the forum, when you have time to look at them:
http://r1.slashkey.com/forum/showthread.php?t=635854
For your current issue please read the message above your game screen so you know what to do. It asks for 3 items of information and there's a link for you to click that takes you to the correct thread in the forum to post your results. If you can't see the message above your game screen, please look at the top of the send gifts tab as it shows up there as well.