Hi Dianne,
If you have a problem in the game, the place to post is in the relevant thread in the Help and Support section. I am sorry but we do not get notified when someone posts on their own profile in the forum so they will not be answered quickly. This is the link to the Help and Support section, should you need help again:
http://r1.slashkey.com/forum/forumdisplay.php?f=1
Once you are there look for a title on a thread with the subject you need help with, then click on that title to be taken to that thread. All the main help and support threads are marked with
Official before the title.
All you can do when someone is not responding to you is either try and click on them to send them a private message and see if they respond you that way or hire someone else to do your work when it's clear that it's not being done.